Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk. You can compare our loans to other short-term lenders.
Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk. You can compare our loans to other short-term lenders.
Below you can find out how to make a complaint
Your Agent will provide with a copy of our complaints leaflet and also has the facility to record your complaint and forward it by email to our office on your behalf.
Call us on 01642 850022 and ask to speak to our complaints manager. You will then receive a return phone call from someone trained to deal with your complaint.
Email the complaints manager through info@careyscredit.com, describing clearly your complaint and what you would like to see as a resolution to your complaint.
For 120 years we have worked hard to ensure that our customers are treated fairly and that they will always consider using Careys Personal Credit should they require a loan. We always try to ensure that we work with integrity and transparency to ensure we deliver the very highest standards of service.
However, sometimes things do go wrong, and we need to find out why. On these occasions, if a customer feels they have not received a satisfactory standard of service, we aim to investigate and resolve any complaints at the earliest opportunity.
If you wish to make a complaint we will:
If you are dissatisfied with an element of our service then you should contact us:
Email: philcarey@careyskens.com or info@careyscredit.com
Phone: 01642 85022 (Ask for Phil Carey or Damian McKinley)
Address:
Careys Personal Credit
1-3 Kensington Road
Linthorpe
Middlesbrough
TS56AL
We will acknowledge your complaint within five (5) working days of it being received by our complaints team. Your complaint will be handled by one of the complaints handling team and they will issue you with an outcome of the investigation. We aim to resolve and respond to you within four (4) weeks. If it takes longer than eight (8) weeks, we will provide you with an update on our progress.
If you feel dissatisfied with our final response, you can refer your complaint to the Financial Ombudsman Service (FOS) within six months of our final response.
You may write to FOS at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Visit their website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567 | Email: complaint.info@financial-ombudsman.org.uk
You may also submit your complaint for conciliation to our Trade Association, the Consumer Credit Association ("CCA"):
Consumer Credit Association (UK) Ltd
Cholmondeley House
Dee Hills Park
Chester
CH3 5AR
Your right to complain to FOS is independent of your right to take your complaint to the CCA. You are not required to approach the CCA before FOS.
Consumer Credit Trade Association
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
0800 023 4567
You may be able to borrow at a cheaper rate by contacting your local credit union. Please visit www.findyourcreditunion.co.uk for details.